Privacy Policy

Get Herbalized uses the information you provide to process orders, arrange delivery and respond to your enquiries.

Our Privacy Policy explains what we collect, why we use it, who processes it for us, how long we keep it and how you can contact us about your information.

Information We Collect

When you place an order or contact us, we may collect information needed to:

Process and manage your order
Arrange delivery
Respond to your enquiries
Provide customer support
Maintain order and account information where applicable

We collect only the information needed for the relevant service.

How We Use Your Information

Your information may be used to:

Process orders and payments
Arrange delivery and order tracking
Respond to customer enquiries
Provide order-related updates
Maintain necessary business and transaction records
Improve the website and shopping experience, where applicable and with appropriate controls

Payment Information

Payments should be processed through an approved payment provider. Get Herbalized should not store raw card details on its website or store systems.

Shipping & Service Providers

Information required for delivery may be shared with the relevant shipping or fulfilment providers so that your order can be processed and delivered.

The final list of payment and shipping processors should be confirmed before publication.

Analytics & Cookies

The website may use analytics and cookies to understand website usage and shopping behaviour.

Applicable consent controls should be implemented where required.

Email addresses, phone numbers, physical addresses, contact-message content and medical information should not be included in analytics event data.

Data Retention

Information should be retained only for the period required for the relevant business, legal or operational purpose.

The exact retention periods need to be confirmed by the business before publication.

Data Security

Get Herbalized should maintain appropriate security controls, including HTTPS, restricted administrative access, backups and protection against abuse of website forms.